Customer Help
Our happiness team is always here to assist.
Common purchase queries answered
Orders and Shipping
Intimate Index does not sell products directly. When you click “Shop Now”, you’ll be redirected to the brand’s official website where the purchase is completed.
All payments are processed on the supplier’s official website. Intimate Index never collects or stores payment information.
Order confirmations are sent by the supplier you purchased from, not by Intimate Index. Check your email inbox or spam folder after checkout.
Shipping times depend entirely on the supplier’s policies, location, and shipping method. Delivery estimates are provided on the supplier’s website.
Yes — if the supplier offers tracking, they will provide tracking details directly to you after purchase.
No. Any shipping costs, taxes, or duties are set and charged by the supplier at checkout.
Meditation williamsburg kogi blog bushwick pitchfork polaroid austin dreamcatcher narwhal taxidermy tofu gentrify aesthetic.
International shipping availability depends on each individual brand. Always check the supplier’s shipping information before ordering.
If you need to swap an item
Returns and Exchanges
Returns and exchanges are handled by the supplier you purchased from. Each brand has its own return policy outlined on their website.
Please contact the supplier directly using the contact details provided in your order confirmation email.
Order changes or cancellations must be requested directly with the supplier, as Intimate Index does not manage orders.
You’ll need to contact the supplier as soon as possible to request an address correction.
For order-related issues, contact the supplier.
For questions about Intimate Index, listings, or partnerships, reach out to us via our contact page.
Pre-orders and backorders depend on the supplier’s inventory and policies, which are shown on their website.
No. Intimate Index does not collect, store, or process payment details or personal checkout information.